guaranteed extraordinary service
Our goal is to exceed your expectations on every visit. If your experience has been disappointing in any way, please inform us within 48 hours. We promise to work with you until you are completely satisfied. Note: We cannot guarantee our services if they have been altered by another salon, at home or if non-recommended products have been used.
returns | exchanges
You may receive a refund/exchange for the purchase price within 6 weeks from the date of purchase for all of our products. Equipment is non-returnable; please refer to manufacturers’ warranty. Makeup, skin, and body products are unable to be returned and/or exchanged. Gift cards are not redeemable for cash, but may be transferred.
As a courtesy to all, we ask that a 24 hour notice be given if you need to cancel or change your appointment with us. For a cancellation with less than a 24 hour notification, salon & spa guests may be charged the full price of the service(s).
Your time is important to us and we are committed to offering all guests a reliable time table. If you arrive late for your appointment you may be asked to reschedule or offered a shortened service, so we may serve every guest promptly.
Please arrive 15 min. before your reserved appointment to ensure plenty of time to change and relax. We provide you with a robe, slippers and a key to your own personal locker. You are also welcome to relax in the co-ed quiet lounge after your treatments and enjoy the complimentary snacks, beverages or a wellness book as long as you like.
During treatments, your body will be draped with sheets or towels to ensure your privacy. However, because your relaxation and enjoyment is our number one priority, please feel free to leave on as much clothing as makes you comfortable.
promoting good health & well-being
We ask that you be courteous to our staff by canceling your appointment if you have any communicable diseases such as a cold, flu, cold sores, athletes foot, other skin conditions, etc. This is for the protection of the technician performing the service as well as our other guests. We reserve the right to refuse service.
We ask that you do not leave your child unattended at any time during your visit. This is for the safety of your child as well as maintaining a relaxing atmosphere for other guests. Children are not permitted in the spa.
new tipping policy
No tipping is expected. Technicians prefer referrals of your friends and family in lieu of gratuities. However if you would like to tip, the front desk representatives we'll be sure your technician receives it.
free wifi for our guests
Enjoy sending emails, catching up on work, or just reading the news -- all while you are getting tylermason-ified.
methods of payment
We accept cash, all major credit cards, tm gift cards, spafinder & spawish gift cards, and personal checks ($26 returned check fee).