guaranteed extraordinary service

Our goal is to exceed your expectations on every visit. If your experience has been disappointing in any way, please inform us within 48 hours. We promise to work with you until you are completely satisfied. Note: We cannot guarantee our services if they have been altered by another salon, at home or if non-recommended products have been used.

returns | exchanges

You may receive a refund/exchange for the purchase price within 6 weeks from the date of purchase for all of our products. Equipment is non-returnable; please refer to manufacturers’ warranty. Makeup, skin, and body products are unable to be returned and/or exchanged. Gift cards are not redeemable for cash, but may be transferred.

cancellations

As a courtesy to all, we ask that a 24 hour notice be given if you need to cancel or change your appointment with us. For a cancellation with less than a 24 hour notification, salon & spa guests may be charged the full price of the service(s).

arriving late

Your time is important to us and we are committed to offering all guests a reliable time table. If you arrive late for your appointment you may be asked to reschedule or offered a shortened service, so we may serve every guest promptly.

spa arrivals

Please arrive 15 min. before your reserved appointment to ensure plenty of time to change and relax. We provide you with a robe, slippers and a key to your own personal locker. You are also welcome to relax in the co-ed quiet lounge after your treatments and enjoy the complimentary snacks, beverages or a wellness book as long as you like.

privacy

During treatments, your body will be draped with sheets or towels to ensure your privacy. However, because your relaxation and enjoyment is our number one priority, please feel free to leave on as much clothing as makes you comfortable.

promoting good health & well-being

We ask that you be courteous to our staff by canceling your appointment if you have any communicable diseases such as a cold, flu, cold sores, athletes foot, other skin conditions, etc. This is for the protection of the technician performing the service as well as our other guests. We reserve the right to refuse service.

regarding children

We ask that you do not leave your child unattended at any time during your visit. This is for the safety of your child as well as maintaining a relaxing atmosphere for other guests. Children are not permitted in the spa.

no tipping

No tipping is expected. Technicians prefer referrals of your friends and family in lieu of gratuities.

free wifi for our guests

Enjoy sending emails, catching up on work, or just reading the news -- all while you are getting tylermason-ified.

methods of payment

We accept cash, all major credit cards, tm gift cards, spafinder & spawish gift cards, and personal checks ($26 returned check fee).